Shipping policy

Shipping and Delivery

We currently ship to UK addresses only.
All orders are processed and dispatched from our UK base.

We charge shipping per item

  • Processing time: 5–7 working days before dispatch

  • Delivery time: usually 3–5 working days after dispatch, depending on Royal Mail or courier service

  • Delivery provider: Royal Mail (or a similar courier service depending on order size and location)

Please note that during busy periods — such as holidays, sales, or restocks — processing times may be slightly longer.

You will receive a shipping confirmation email once your order has been dispatched.

Shipping Rates

Shipping costs are calculated at checkout based on your order size and delivery location.
We occasionally offer free shipping promotions, which will be clearly displayed on our website or social media pages when available

Order Processing

All orders are handmade and packed with care.
We aim to dispatch your order within 3–5 working days, not including weekends or bank holidays.
Once dispatched, delivery time is typically 3–5 working days within the UK.

If you have ordered multiple items, they may be shipped together in one parcel where possible to reduce packaging waste.

Delays and Issues

While we do our best to meet the stated delivery times, delays can occasionally occur due to:

  • Postal or courier service disruptions

  • Incorrect delivery addresses

  • Severe weather or seasonal demand

We are not responsible for delays once your parcel has been handed over to Royal Mail or the courier.
If your order hasn’t arrived within 14 working days of dispatch, please contact us at support@apacomforts.com and we’ll be happy to help.

Lost or Damaged Parcels

If your parcel arrives damaged or doesn’t arrive at all:

  • Contact us within 7 days of the expected delivery date.

Please include your order number and photos of any damage if applicable.
We will work with Royal Mail or the courier to resolve the issue and offer a replacement or refund where appropriate. 

Address Errors

Please ensure your delivery details are entered correctly at checkout.
We are not responsible for parcels lost or delayed due to incorrect or incomplete addresses provided by the customer.

Last updated 09 November 2025